Return Policy

RETURNS, REFUNDS AND EXCHANGES 

To request a return or exchange, please contact our team at contact@koriah.com.au before sending your item back. We will provide the relevant return instructions based on your location.

All returns must be lodged within 7 days of receiving your order. 

Items must be returned in their original condition with the original packaging and all tags need to be attached.

• Full priced items can only be returned for a store credit.
  
• All sale items are considered final purchases and are not eligible for return, store credit, exchange or refund.

Please note: You cannot return customized or personalized products, Swimwear bottoms, undergarments, jewellery and headwear are not eligible for return due to hygiene reasons.

 

SAMPLE SALE

Sample sale items are considered FINAL SALE and are not eligible for return, refund, store credit or exchange. These goods are discounted due to minor defects, so please make sure you've read the list of possible faults before proceeding with your purchase

 

FAULTY OR DAMANGED ITEMS
Should you receive damaged or faulty goods, please contact us contact@koriah.com.au within 7 days of receiving your order, so we can determine the next course of action. Be sure to provide your order number as well as photos or videos so we can assist you as quickly as possible. We do not accept returns on items damaged by general wear and tear. Each claim will be assessed based on the information provided and, where necessary, inspection of the item. If an item is deemed as having a manufacturing defect you will not incur any additional costs, and will be offered a replacement item, refund or store credit. Please see our Terms and Conditions for further details.

 

MADE TO ORDER

All items are made to order specifically for each customer, and because of the personalized nature of these items, we are unable to accept returns or exchanges.

We do not offer refunds on made-to-order items as the item cannot be restocked or resold.

 

CHANGE OF MIND, SIZE OR SELECTION

If you wish to return an order due to a change of mind, size, or selection mistake, you may do so for store credit within 7 days of receipt. Returns are subject to the condition that items must be in their original state. Be aware that initial shipping costs are not refundable and will be subtracted from your credit. 

 

COST OF RETURNS

For exchanges within Australia, please contact our team before returning your item. Once we have confirmed your delivery address, we will calculate the total two-way shipping cost, including the return postage to Koriah and the cost of sending the replacement item back to you. The total shipping fee will be provided before the exchange is processed.

For international exchanges, customers are responsible for returning the item to Koriah through their local post office and paying the return postage directly at the counter. Once the item has been received and the exchange has been approved, customers will also be required to pay the shipping cost for the replacement item to be sent back to them.

All exchange shipping fees are non-refundable and are the responsibility of the customer.

Kindly ensure you include your returns form and packing slip in your parcel otherwise, we will not be able to identify your return. Attach your return label to the parcel where it is clear and unobstructed. Products that are returned should be in new, unwashed condition with original tags attached. Please return the items in the original packaging where possible.

Items returned for store credit are not eligible for a second return or exchange.

We kindly ask customers to choose their replacements carefully, Items purchased using store credit issued from a previous return are final sale and are not eligible for a further change-of-mind return or exchange.

 

RETURNS TIMELINE

Once your return is received, please allow up to 5 business days for processing.

Approved change-of-mind returns will be issued as store credit. Exchanges are subject to stock availability and applicable shipping fees. Refunds to the original payment method will only be provided for approved faulty or incorrectly supplied items.

Original shipping fees are non-refundable. You will receive an email once your return has been processed.

 

TERMS AND CONDITIONS
We do not accept returns outside of our 7 days return policy. We do not accept returns on items if they are not returned in original condition. If you return your products and they have been worn or damaged, you will be invoiced for your return shipping fee and the goods will be returned back to you. Any return shipping costs incurred by the customer are non-refundable. Store Credits are non-refundable. 

We will conduct an investigation into any potentially faulty products prior to accepting returns. If it's determined that your items are not faulty, we will be unable to process the return. Please note that due to the high demand for our products, direct exchanges are not available.

If we detect patterns of returns that appear unreasonable, particularly for purposes such as content creation or professional gains, we reserve the right to limit or decline future orders. Additionally, repeated returns in a customer's history with Koriah may lead to refusal of future orders.

Please ensure that you use a trackable, reliable courier service if you are outside of Australia and package the products appropriately as Koriah cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing or your return. We reserve the right to change/remove our return policy at any time. Your rights under any applicable consumer law are additional to and not affected by Koriah return policy above.

Some orders may require a signature upon delivery, depending on the selected shipping service and carrier. If you authorize the carrier to leave your parcel without a signature, Koriah is not responsible for the theft, damage or loss of your parcel.

 

DUTIES AND TAXES

International orders may be subject to duties and taxes when the parcel arrives at the destination country. Koriah cannot be held responsible for any actions, costs, or delays caused due to these customs processes over which we have no control. We recommend contacting your local customs office for more information about possible duties and taxes.

 

SHIPPING

We strive to dispatch your order promptly, subject to product availability and credit verification. Please note that delivery estimates are approximate and may occasionally extend, particularly during peak holiday seasons.

 

Order Processing Time:

Processing times vary by product. Please refer to the estimated processing timeframe shown on each individual product page before ordering.

Fast Delivery / Dispatch in 48hrs : Processed and dispatched within 2 business days.

Standard: Processed within 7-10 business days.

Pre-Order: Processed within 15-20 business days.

Made to Order: Processed within 15-25 business days.

 

Shipping Time:

Australia Domestic orders: Delivery can be expected within 3-7 business days from the day the courier collects the package.

International orders: Allow 14-21 business days for delivery from the day the courier collects the package.

Note: Business days exclude Weekends and Australian public holidays.

 

Partial Shipping

If your order contains a combination of items available for immediate shipment and pre-order items, we will dispatch the entire order once all items are in stock. Should you wish to receive the in-stock items separately, we recommend placing separate orders.

 

Tracking 
You should have received an email confirming your order when you completed the checkout process. Please check your junk/spam folder if you cannot find it. If you haven't received the order confirmation email, please contact contact@koriah.com.au Once the order has been dispatched, you will receive a shipping confirmation email containing your Tracking ID. You can enter the tracking number on the courier’s website to follow the progress of your delivery.

 

ABOUT US

Koriah is a Sydney-based designer concept store bringing carefully selected emerging designer brands to Australia.

What began online has grown through pop-ups across Sydney, Melbourne and Brisbane, and into our permanent store in Paddington.

Our focus is on finding pieces that feel different, but are still easy to wear. We curate independent brands with strong design, good quality and a clear point of view, from everyday essentials and statement pieces to accessories and eyewear.

Every brand and collection is selected carefully. We look for pieces that bring something new to the Australian market while still fitting naturally into our customers’ everyday wardrobes.

 

CONTACT US

For questions about an order, product, sizing, returns or general enquiries, please contact us at contact@koriah.com.au. Our team will respond as soon as possible during business days.

 

PAYMENT OPTION

Available payment methods are displayed at checkout and may include major credit and debit cards, Apple Pay, PayPal and Afterpay.